We are proud to offer shipping services that currently operate in the United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
No. We provide free shipping within the United States only at the moment.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Leave a Review
I take the second one, for an Alabai, a German shepherd dog and for a dog with a long and medium coat-great, especially if there is a large undercoat.
Eto straight volšebnaja rasčioska, recommended 100 Balov🤗
Gut Alles
Consistent with the description
Excellent
The down jacket is good, I take off the ball for cheating. There are two combs in the photo, and one comes. Opened a dispute, the seller wrote that one item is on sale. But the photo is two! Be careful!
All as in the description and in the photo. Thank you seller! Recommend!!!
Is how they describe it good material arrived on the indicated date
I received the order all right! Thank you seller and good luck in business!!!
Great product for you dog !!
Hello my dog is very good charm thank you
+++++
Thank you very much
Great!!
For our domestic love, it was not too much. I recommend it!
Good brush ..
For a small dog, the distance between the teeth is too large…
The product did not arrive But was sent
As product description good
All perfect
Perfect 👌🏻 thank you 🙏🏻