About this item
- 🐾ULTIMATE COMFORT: Treat your indoor cats to premium luxury with our tall cat tree designed for multiple cats. The plush surface is incredibly soft, creating the perfect indoor cat condo. Handcrafted natural sisal-covered posts satisfy their scratching instincts without harming your furniture.
- 🐾ENDLESS FUN: Elevate your home with our versatile large cat tree tower, designed exclusively for indoor cats. The built-in self-groomer with a brush is perfect for adult cats, reducing loose hair and hairballs. Our cat tower includes two cat condos, providing cozy retreats for relaxation and observation, ideal for multi-cat households.
- 🐾MULTIPLE EXPERIENCES: The hammock provides a comfortable resting space for cats to lounge or partially lie down. The observation tunnel is positioned at a height on this large cat tower, granting an ideal vantage point for cats to overlook the scenery outside the window.
- 🐾STURDY AND SECURE: Prioritizing safety, our cat tree features an anti-toppling strip, ensuring it stays stable, even for the most active indoor cats. Crafted from P2 grade particleboard and reinforced with robust battens at the base, it’s a symbol of durability and security for your cats.
- 🐾EFFORTLESS ASSEMBLY: Enjoy a stress-free setup with our user-friendly cat condo. Universal screws and a straightforward structure guarantee quick installation. We’ve included an Allen hex key for your convenience.
SHIPPING
We are proud to offer shipping services that currently operate in the United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping within the United States only at the moment.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Milospets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
