1. This product has a large volume and requires long-distance transportation, so we compressed it during packaging to avoid damage. Therefore, when you received it, it was a folded and compressed package. Please be patient and open it.
2. After receiving this product, you need to install it yourself. It has a zipper and an inner cushion. If you don’t know how to install it, you can consult our customer service, and we will help you with the installation.
3. After receiving the product and installing it, you can pat it or expose it to sunlight to make it fluffy!
Product Parameters:
Product Name: Big Warm Winter Dog House
Product Material:
Fabric: Sponge/PP cotton
Cushion: PP cotton
Product Size:
S:35x30x30cm (approx.1.5kg for pets),
M:40x35x35cm (approx.2.5kg for pets)
L:50x40x35cm (approx.7.5kg for pets)
XL:60x45x40cm (approx.12.5kg for pets)
2XL:75x50x50cm (approx.22.5kg for pets)
Scope of application: Small, medium, and large dogs & cats
Product Color: brown; gray;green
Product Features:
1.Detachable, Comfortable, and breathable.
2.360 ° surround wind protection and warmth,Warming and thickening, comfortable and easy to sleep
3.3D support memory sponge,Long sleep does not collapse
4.Removable zipper for convenient storage and easier cleaning
5.Drip plastic Oxford cloth waterproof, anti slip, and wear-resistant
6.Washable material, so you can use hand or machine to wash. Please do not dry it by high heat.
Package list:
1 x Pet nest with inside cushion
SHIPPING
We are proud to offer shipping services that currently operate in the United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping within the United States only at the moment.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Milospets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Very good quality men sing I recommend it
The doghouse was very liked not only by me, but also by my cat. The Booth took its shape immediately after unpacking, as well as the cat. Thank the team for the product and delivery.
Good product, price quality ratio
Beautiful middle size not fit for dogs of large size although I chose the largest size. Good quality
Small for an American bulldog. Short and not wide. Now cats🐈⬛Live in the booth😂
Bought XL size. My cats have a fight for this House. 2 4 kg cats fit there easily and there is still room. Recommend
Better than expected
Order arrived late, but consistent with the expected. Good.
Size as per description. Great cushion. Comes in many good condition.
It’s perfect! A bit smaller than what I had measured, but perfect otherwise! I’m very happy with it!
It has been better than I thought, easy to assemble with zippers, the cushion it wears is wide and looks warm. At first it was difficult for my dog to get in, but little by little he is getting used to it. The size is ideal for medium dogs from about 15 to 17kgs
I hope and that my dog will fit well, it looks good material, I thought it would be watered down or deformed but no, it was well armed, now just wait for the King of the House to approve it
It's okay, but it smells very bad, I washed it right away and the smell was not completely removed
The cat liked it
Small scale S I will buy next time 2XL it moved to my cat
didn't come with a pillow as it said the material is very low quality came disformed and crooked
The product is good, but I felt sorry for the missing floor cushion. If you check the product well, please send it to me. The product itself is great!
Has arrived in a timely manner. The cook where the dog is lying is finer than it seems in the photos. In my case I have taken it for two 10kg dogs.
Garna yakisty, home love is filled with love, daughter
Good product. The only thing is that it took too long to arrive.
Looks simple but good
More than The Times identical to the interior image very soft enough space for my cat🐱I recommend this cat basket or small🐕These perfect big thank you 5🌟I recommend this seller...
It's cute, I imagine it a little bigger but it's still perfect for my cat.
The space in the doghouse is very large, and the bottom is also non slip, I am very satisfied!
Product totally equivalent to the photo. Very happy